Anayla Mbg
map-marker Mount Vernon, Illinois

Ecyclebest - Samsung Galaxy Note 4 Trade In Review from Mount Vernon, Illinois

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I found Ecyclebest on the internet, I received a quote for my Samsung Galaxy Note 4 of $440, they quoted me $60 something for my broken IPhone 5C. It took 2 weeks for my devices to even make it to their facility. Finally on July 10th, I called Ecyclebest to check on the status, they said they had just received them July 7th and they were inspecting my devices. (Keep in mind my Samsung Galaxy Note 4 is not very old no wear what so ever) Today I receive an email stating they are only going to pay me $69 for the Note 4 and $10 for the IPhone. They have lost their *** minds. I am calling them tomorrow because market value for the Note 4 alone is $350 plus. Avoid these idiots at all costs!
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Reason of review:
Pricing issue
Anonymous
map-marker Denver, Colorado

Don't send them your phone!

This company is pulling a bait and switch, simple as. My quote for a Galaxy s4 with a broken screen, (which was an option I selected), was $130, seemed fair based on the prices they were going for on ebay. After I mailed it in, I got an email saying my offer was $13, a tenth of the price they said they'd give me!!! I was upset because I would have sold it myself if I knew what they were going to pull. I called and talked with someone in their purchasing dept, she offered me $40, which I also said no to. Finally she said $65 was the absolute base they could do, still only half of what I was quoted! that's bs. I understand lowering the quote bc of some minor wear and tear but that is ridiculous! BEWARE!
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Reason of review:
Pricing issue
Anonymous
map-marker Elk Grove, California

Ecyclebest stole $160 from me

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I bought a Samsung 4 for $160 on an At&t plan and tried to have it switched over to my current carrier, Metropcs. After finding it incompatible with metro, I decided to try and sell it on the internet for at least 75% of what I paid to get it. Ecyclebest gave a quote of $166 which of course was an offer I couldn't refuse even after having had read the very fitting bad reviews and convincing myself that I might be one of the lucky ones. Wrong. I sent in my phone, which they didn't recieve until about a month later and at this point I began waiting to receive my reimbursement. After about a month more or waiting for my money, i sent at least 3 emails to the company asking for my money. Responses were vague and unhelpful, so I was driven to call them and ask about the money. They told me they had sent an email to me about the phone having a bad ESN ( which is what they tell all their customers of course) and that if I didnt respond to the email in 7 days, then the phone would be rendered invaluable and they would recycle it without paying me the money. Of course this "ultimatum" email was the one email from them that I didn't receive and even after telling them that, they said there was nothing they could do because that morning was conveniently the morning they recycled it. I lost $160. Screw ecyclebest. They lie, they cheat and have horrible customer service.
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Loss:
$160
Cons:
  • Ecyclebest customer service
Reason of review:
Problems with payment

Preferred solution: Full refund

Nykira Rnh
map-marker Wilmington, North Carolina

Dishonest quote and scammed

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This company just scammed my daughter who is young, married and has a 5 year old son. They barely make it by. She sent them a HP Laptop that they quoted her $85 for. The computer was really nice and she could have sold it for more than that but being so busy just decided to sell it to them. She got an email that they received her computer and congratulations........they were sending her $5.......YES $5. Now they won't answer her emails or the phone. She was depending on more than $5 to get by this month. People should start a class action lawsuit and make this company do the right thing. Anyone interested in a class action suit let me know. These people are crooks and have no conscience.
View full review
Loss:
$80
Cons:
  • Plain lying
  • Lied in their terms
  • Worst customer service ever
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

1 comment
Guest

I am with you on the class action lawsuit. I wish i would of checked the reviews before i just sold them my LG G3 and iPhone 4s with a combined quote of $356 but only emailed stating that they will be sending me $49.

And now you can't even access their site unless it is down; which I doubt that. How can you file a class action lawsuit on them?

Japheth Nhv
map-marker Hilton Head Island, South Carolina

Miserable Experience

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I received online quotes of $129 per phone for four iPhone 5's. When I received the actual price after Ecyclebest "inspected" my phones, I received new pricing, $10 for two of the phones and $11 for the third. Two of the phones were in excellent condition, always in a case with screen protectors, and the other two were in what I would call good condition, some visible wear and scratching, but far from severe. I am still waiting on pricing for the fourth and it has been about 3 weeks since they received them. While their customer service people have been nice to speak to, they either don't have the power to do anything or their is a company policy in place to refuse to do anything. I would highly recommend NOT using Ecyclebest and feel that their online quote system is a complete scam.
View full review
Loss:
$300
Cons:
  • Deceitful
  • Bait-and-switch
  • Worst customer service
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Bel Air, Maryland

Terrible customer service and they will RIP you OFF

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One of the worst experiences I have ever had! Online estimate is nowhere close to what they actually offer. I received every email from this company until after they received my phone. The notice that the phone was received and the payment offer were not sent via email, but posted in their online account system. When I tried to access their system, my password didn’t work. Submitted the password reset request 5 times. I called their customer service number after several days of failing to get the password reset and was finally able to access their system. By this time, their five day window to accept the ridiculous offer had expired (How Convenient!). The original quote for my Samsung Note 4 (no damage/great condition/not even a scratch ) was $405. They offered me $24. They said that the stylus was not included with the phone, which I know it was. They also said that they took off money for not including the charger and cable, which I did not include. Even if the stylus was missing, the total replacement cost for these items is approx. $47 retail. The Purchasing Rep stated that she agreed that the offer was not accurate and had to check with what their competition was offering for this device. She came back after a few minutes and offered me $90 total. I looked up several other sites and they all averaged about $250. I then asked for them to return my device and she said that it was too late. After the five days have passed, they are unable (unwilling) to return the device. DO NOT USE THIS COMPANY. They rip you off.
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Loss:
$300
Cons:
  • Bait and switch
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Blue Rax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Bernardino, California

Iphone 5S Trade In Review

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I sent in a iPhone 5s and a iPhone 5c after getting a quote of 142 for 5c and 223 for 5s . now after 2 weeks they say I can only get 35 and 28 my iPhone are only 3 months old I have requested my phones back and all I get is wait for cash I am reporting them to the better business bureau if I don't get my phones back immediately.
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Reason of review:
Problems with payment
Makana Emg
map-marker Portland, Oregon

They quote one price, and give another price..

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I was quoted $85 for my old phone..Sent old phone in as soon as I received packaging for it..Did not hear anything from them..Sent 3 emails to them asking about my phone, finally heard back from them saying call this number.I did and the customer service lady was not helpful at all. She was in fact rude and preceded to tell me they offered me a whopping $5 for old phone.(no that was not a joke either)I told her I wanted old phone back and she said it had been more than 6 days and I said I have sent 3 emails with no response and she told me there was not much she could do about ity..So to sum things up these people are dishonest and smile while they are lying to you..DONT DO BUSINESS WITH THEM>>>
View full review
Loss:
$85
Cons:
  • Worst customer service ever
  • Deceitful
Reason of review:
I was deceived

Preferred solution: i want my old phone back

Jorian Wyu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

STATUS OF REFUND

I COULD NOT GET STATUS OF REFUND ON EMAIL. THE LAPTOP ARRIVED AT ECYCLE BEST ON 06/26/2015. AS OF TODAY 07/13/2015 I STILL HAVE NOT RECEIVED A REFUND. IT WAS SUPPOSED TO HAVE TAKEN 7 DAYS AND IT NOW OVER 3 WEEKS OR 21 DAYS. WHAT HAPPENED? THIS IS FALSE ADVERTISING AND THE PUBLIC SHOULD NOT BE MISLEAD. THE METHOD OF PAYMENT WAS PAYPAL AND I SPECIFICALLY ASKED FOR A FORM OF CHECK DUE TO MY PAST EXPERIENCE WITH PAYPAL. WHAT CAN'T ANYONE DO LIKE THEY ARE ASKED? MY EXPERIENCE WITH ECYCLE WAS NOT GOOD AND I WOULD ADVISE OTHERS TO THINK ABOUT DEALING WITH THIS COMPANY.
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Loss:
$260
Cons:
  • False advertising
  • Promise of payment with 7 days
Reason of review:
Problems with payment

Preferred solution: Full refund

Krishiv Xqm

I was fooled just like everyone else

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Ecyclebest - I was fooled just like everyone else
Ecyclebest - I was fooled just like everyone else - Image 2
Should've typed in "ECycleBest Review" in Google before I sent them my iPhone 4S. 1500 complaints on the Better Business Bureau alone! They quoted me at $107 and then "evaluated" it at $8. I tried calling per their Terms & Conditions and like everyone else was put on hold then kicked off the line. I called 10 times and had the same result every time. This is a complete sham operation. I hope more people like the ones on this site are writing to the BBB and Nevada AG and that someone up on high is listening and shutting these jokers down.
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Loss:
$107
Cons:
  • Worst customer service ever
  • False advertising
  • Ignoring my complaint
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
Shaquandra Gmf

Hello,

I am very sorry to hear about your experience. Can you please send an email to info@ecyclebest.com with your name and transaction ID and please include "Pissed Consumer" in your subject line.

I have already coordinated your concern to the Customer Service Department Manager. Allow us to make it up to you.

Best Regards,

Ann

Krishiv Xqm
reply icon Replying to comment of Shaquandra Gmf

Very nice canned response, eCycleBest. You guys used the exact same response on Reseller Ratings. If you spent as much energy on actually treating your customers right in the first place instead of sending out automated messages to pissed off customers, you might have yourself a legitimate business model.

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Anonymous
map-marker Hyde Park, Massachusetts

Bait and Switch

6 year old HP Pavilion Laptop in good working condition. Everything powered up and worked successfully. Needed battery but everything else fine. Windows 7 Pro, 4GB Ram, 600GB HD. HP offered $100 if another HP product was purchased. Online quote by Ecyclebest of $145 with no product restrictions. Sent laptop into Ecyclebest. Ended up receiving $10. Even half of their quote would have been acceptable but $10 ? This is an insult at best. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
View full review
Cons:
  • Fact that i was offered way lower than what i was quoted for
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Anonymous

Poor Everything

poor customer services. did not pay the quoted amounts. "explanation" for why they paid less was not true. Exceptionally slow. A primitive way to get ripped off. Glossy site and big promises but nothing worth the time and hassle to get ripped off in the end. And good luck getting your device back. That isn't going to happen either. The company is, in my opinion, a fraud. It is a front to get your equipment and pay absolute bottom dollar for it. I would NEVER use this company again, no matter how desperate I was. In fact the more desperate the LESS I would want to try to sell anything to them.
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Reason of review:
Bad quality
Flossie Alq
map-marker Toms River, New Jersey

Scammed by Ecyclebest

Scammed by Ecyclebest
Updated by user Mar 20, 2015

Update: After sending two emails to Ecyclebest the morning after I received the notice that I'd be paid $100 less than was originally quoted, demanding my phone be returned to me, I called the customer service number later in the day. I was on hold for about 10 minutes before someone answered, who incidentally seemed quite sweet.

I explained my situation and was told that I would have to be transferred to the Purchasing Department (just like what everyone on here said would happen). That connection never happened. I remained on hold, heard the recording about "high call volume" and to call back.

Two minutes later the call disconnected. Step by step, it happened exactly like almost everyone on here had it happen to them.

Original review Mar 18, 2015
Last week, I sent in to Ecyclebest my Verizon Wireless Droid DNA, which was in perfect condition. I was quoted $117 for the phone, if it were in good condition. I immediately put a protective case and screen protector on the phone when it came out of the box, neither of which ever came off. There was not a scratch on the phone, all the buttons still worked, and the phone powered on and worked just fine, which seemed to be the company's requirements for "good" condition. Yesterday, I got an email stating that I would receive only $16 for my phone. I emailed them back this morning to reject that offer and ask for my phone back, as per the terms and conditions. Reading all of the other complaints, it seems like a useless venture to bother calling them, as no one ever seems to get through to a person.
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Loss:
$100
Cons:
  • Bait-and-switch
  • False advertising
Reason of review:
Not as described/ advertised

Preferred solution: I want the full price originally quoted to me, or my device returned to me in the condition I sent it.

1 comment
Guest

Please file a criminal complaint.

Here's my link with info:

http://ecyclebest.pissedconsumer.com/criminal-please-join-in-the-criminal-complaint-201502****9379.html

Spread the word

Thanks,

Steve

Anonymous

This company is a piece of *** dont sell your stuff here waist of time

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They bull *** telling me about how im gonna. Get a quote for 80 on my laptop then tell me that my check is coming for over like 3 weeks.Then they tell me oh your device doesn't meet the requirement are some *** then they ask if i want it back obviously your not getting it for me tf.Honestly i would never recommend this site to nobody of any sort its honestly horrible and should of never been created big waist of time and i regret even. Clicking on the *** site me self .Learned lesson will never happen again.
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Reason of review:
Poor customer service
Mallorie Gtg
map-marker Fresno, California

Ecyclebest - Iphone 5S Review from Fresno, California

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Ecyclebest - Iphone 5S Review from Fresno, California
eCycle Best is eCycle ***! $303 estimate on website for eCycle Best - CahForIphone site. About $20-$25 above rest of companies. Amost perfect IPhone5S with highest memory possible! Only paid $48 - $255 below wuote! Terrible! Highway robbery!! Run from ALL of their companies!!! Given 2-3 weeks to mail, but told had only 3 days to deny payment and get phone back! Phone system poor and no management to talk too. TOTAL SCAM - RUN FAST!!!! BBB and Attoney Generals office should shut them down now - and make them pay!! QUOTE TODAY is STILL $303 - paid only $48 - $255 below! COMPLETE RIP OFF!!!!!
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Reason of review:
Bad quality
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